Explosion shuts down The Planet/Hostgator dedicated servers
On Saturday at about 4:45pm, a major power transformer in the one of the Houston data centers exploded knocking down three walls and causing a large fire. Power was disrupted and technicians were unable to do anything until approval from the fire marshal was granted. It took over 24 hours for this approval.
The good news was that none of the hardware (servers, routers, etc) were harmed. No one lost any data, but since backup power was not allowed, the network went down and many of Hostgator’s dedicated servers went offline. Mine included. This is a fluke event and unpredictable by anyone. No one to blame except fate.
Early this morning the folks at both The Planet and Hostgator have managed to get 90% of everyone back online. Sorry for the downtime. I’ve still been noticing some lag and issues with my email. Obviously the support staff is swamped with irate customers and trying to get things back online. Hopefully everything will return to a normal plateau shortly. Thanks for your patience.
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